1 hour ticket response
We are committed to providing a quick and proper response to every ticket submitted by a client. Our skilled customer service team representatives will examine your query and will think of the most efficient solution. We offer a 1–hour response time guarantee for all support tickets. In fact, our average client support ticket response time has proven to be 20 minutes.
A Premium–Quality Tech Support Service
Our customer support staff members possess huge experience in the cloud website hosting business and are practiced enough to offer a swift solution to your problem. If, however, the matter at hand is not within the competency of a technical support engineer, the customer support ticket will be forwarded to a programmer or sysadmin for additional assistance.
A User–Friendly Help Center
Included in the Web Control Panel is an intuitive Help section, which features different sources of information. You can search through a routinely updated knowledgebase offering web hosting account management articles and website management articles, check out the instructional video tutorials or examine the F.A.Q. section.