A 99.9% Server Uptime
Our cloud website hosting system is based on a secure, enterprise–class hardware architecture and a significantly tweaked Linux variation. Thus, regardless of what your web site is, or how many web site visitors you’ve got, or even if there’s a denial–of–service assault, our hosting servers will stay up and running and your web sites will stay accessible online.
All our cloud website hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee stays the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is very important that you also build your own network infrastructure. That is why we set up a custom internal network in all our datacenter facilities. Based on premium–quality Juniper routers and switches, our internal network allows for hypersonic data transmission rates and is also fully redundant.
This way you will take advantage of a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, regardless of which web hosting offer you’ve selected.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned money at stake, you cannot feel really safe. This is the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel content with our hosting service or in case you have to get a bit more powerful hosting solution, like a VPS servers or a dedicated servers – you’ll receive a full refund, with no concealed fees or reimbursement taxes.
24/7 Technical Support
We’ve conscientiously chosen each individual member of our 24x7 support staff to ensure that we can provide the best client care service you can possibly get. Each one of our technical support engineers has several years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. Moreover, they’re available to you 24/7/365 – you will be able to reach them at any time and they will respond to you ASAP.
Their average support ticket response time is well under twenty minutes, while with many other web hosting suppliers you need to wait around for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your queries will be answered in under 1 hour.