The accessibility to the customer and technical support that a cloud website hosting company offers will tell you a lot about the services they offer too. When you can use just emails and tickets, you have almost certainly come across a reseller and not the hosting provider. If this is the case, you'll probably have to wait for a couple of days to get a problem resolved since the reseller may not be checking their communication regularly or they may need to consult with the true hosting company for extra help. When the supplier offers several ways of communication with short response time that are available at any moment, they are almost certainly the top provider, not just a reseller. Therefore you'll enjoy prompt assistance and top-notch support as they'll have immediate access to the servers where your account will be created. Regardless of the problem - sales or technical, it is generally much better to get hold of your hosting company right away via your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
We offer 24/7 billing, customer and technical support for all of our cloud website hosting. Even if you aren't our client yet and you have questions, we can help you in a timely manner and provide you with the needed information, to give you the choice to make an informed decision when you obtain a new hosting account. We are available at any moment, including holidays and weekends, and we provide numerous means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have multiple phone numbers worldwide, so that you will be able to call the one which is closer to you. The maximum response time for your emails and your tickets is one hour. The actual response time is around 15-20 minutes, so you can forget about waiting for several days to receive assistance for some task or issue, regardless of its complexity.