In the event that you have ever had a cloud website hosting account in the past or you've dealt with any other online service, you're probably well aware from personal experience that for many things it is better to speak with a live person on the phone than to exchange tickets or e-mail messages. In order to find out more about a specific service before you decide to order it or when something small-scale needs to be made, for example, it is really much easier and quicker to get it done in real time. If you're able to connect with representatives over the phone, it's very likely that you're working with a real website hosting provider, not just a reseller. The type of support that you will get over the telephone varies between different companies - from common issues to expert technical support. Typically most of the providers offer pre-sales assistance and 1st level telephone support, while more complicated technical issues are managed through electronic mail and tickets.
Phone Support in Cloud Website Hosting
Since we have live phone support 14 hrs per day, you will be able to contact us and consult with our customer support representatives to get more information about all cloud website hosting that we supply and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your benefit, we have phone numbers on three continents so you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you'll be able to call about general and billing matters, or even about some technical issues. If the trouble is strictly technical or it requires more time to analyze, you'll have to use our ticketing system, that will allow both you and our technical support crew to keep track of the information supplied by both sides.