One-Hour Response Guarantee in Cloud Website Hosting
If you’re using any of our cloud website hosting and you’ve got an inquiry or bump into a certain complication, you can contact us 24-7 by posting a technical support ticket or by sending an e-mail and we will make certain that you have a reply within the hour. If the issue can be sorted out, we will do it before we reply, while in case there is something that you need to do on your end, we will provide you with all the needed info – what possible solutions to try out, what settings to check, etc. Typically, you’ll receive a reply within only half an hour, which goes to say that waiting around for hours and hours or even for more than one day to obtain support is something out of the question. Our sixty-minute response guarantee is valid for any query that you might have – technical, general or billing.