In case you have a site, a problem might always show up and it does not necessarily need to be associated with the web hosting service. For example, something could go wrong when you update a web app or some important content might be modified or deleted by mistake. No matter what the essence of the problem is, you’ll need to touch base with the customer support staff and request them to retrieve a backup or to help you solve the problem that you are experiencing. How promptly they’ll do that will predetermine the interval of time that your sites will be inaccessible. For specific websites such as community portals or e-stores, an extended outage duration can often mean losing clients and cash. Thus, it’s important for you to use the services of a web hosting company that offers not only a good customer care service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Website Hosting

If you’re using any of our cloud website hosting and you’ve got an inquiry or bump into a certain complication, you can contact us 24-7 by posting a technical support ticket or by sending an e-mail and we will make certain that you have a reply within the hour. If the issue can be sorted out, we will do it before we reply, while in case there is something that you need to do on your end, we will provide you with all the needed info – what possible solutions to try out, what settings to check, etc. Typically, you’ll receive a reply within only half an hour, which goes to say that waiting around for hours and hours or even for more than one day to obtain support is something out of the question. Our sixty-minute response guarantee is valid for any query that you might have – technical, general or billing.