If you’ve ordered a hosting plan and you have certain questions about a concrete function/feature, or if you have faced a certain complication and you need help, you should be able to get in touch with the respective help desk support team. All web hosting providers use a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, since the most effective way to handle an issue most often is to send a ticket. This model of communication renders the replies exchanged by both parties easy to follow and allows the customer care staff members to escalate the situation in the event that, for example, a system administrator must step in. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you must use no less than 2 different accounts to contact the help desk staff and to actually manage the hosting space. Constantly logging in and out of different accounts can sometimes be a bore, not to mention the fact that it takes quite a while for the majority of web hosting companies to respond to ticket requests.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you will never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst browsing through your files or updating various account settings. The ticketing system is being monitored 24/7 by our technical support team representatives and the response time is maximum one hour, but it seldom takes more than twenty minutes to obtain assistance. In contrast to some other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info relating to any technical or billing issue. Plus, you can read a selection of educational articles, which will help you tackle the most commonly experienced difficulties yourself.